Like it or not, your insurance company probably has the
greatest influence on the parts that are used. Two out
of three independent repair shops say the driving force
behind parts decisions is not what they prefer, not what
their customers prefer, or what makes the best quality
repair—it's the insurance company guidelines!*
If you aren't involved—if you don't have an OE parts
coverage policy, ask questions, and know your
rights—you're probably not going to get the Honda
original parts you expect—it's that simple.
Ask your insurance company about Original Equipment
parts coverage, or find out more here ►
*CIC Survey, July 2010
DRPs: A DRP (Direct Repair Provider) has a special,
contractual relationship with an insurer. While many
quality shops have DRP relationships, and they may
add convenience, that can also affect how the vehicle
is repaired, and which parts are used. Many insurers
have specific requirements, or quotas, requiring that a
percentage of alternative "Non-Original" parts be used.
STEERING: An insurer may recommend shops in a
DRP program, but can not require that you use them.
“Steering” is illegal in most states. Owners have the right
to have their vehicle repaired at a shop they choose!
DISCLOSURE: Many states also have specific legal
requirements that the type of parts used be disclosed on
the repair estimate or invoice. Make sure you ask or
check to see what is on your estimate.