COLLISION GLOSSARY

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Accident Forgiveness: In most states, customers who have not had an at-fault accident in the previous five years qualify for this program. Accident forgiveness is when insurance carriers don't add a surcharge to your premium after you are at-fault in an accident, or your deductible may reduce over time. Check with your insurance provider, there may be an additional charge for this coverage.
ACE™ Body Design: ACE™ is an acronym for Advanced Compatibility Engineering describing Honda’s next-generation vehicle construction, designed to help minimize the effects of mismatched vehicles (large vs. small or heavy vs. light) striking each other.  The design helps protect vehicle occupants by dissipating the energy of a crash.  
Act of God: Natural occurrence beyond human control or influence. Includes such acts of nature as; hurricanes, earthquakes, and floods. This is usually covered under comprehensive insurance and is not covered by liability and collision insurance. 
Actual Cash Value: Most auto insurance coverage only reimburses you for the actual cash value of your car. This is the value of the vehicle at the time it was damaged, stolen or destroyed. After a loss, your company will review the condition of your car's body, interior, tires, and additional equipment. Based on the pre-accident condition of the car, a claim adjuster locates similar models for sale by private parties and dealer quotations in your area, and uses those prices to determine the Actual Cash Value. See Gap Insurance.
Additional Insured or Additional Interest: A person or entity (such as a leasing company), other than the named insured, who is protected under the auto policy.  If an auto is leased, the leasing company may want to be listed as an Additional Insured as well as a lien holder or loss payee.  This protects the leasing company if it's named in a lawsuit for an accident caused by a policyholder. 
Adjuster: (same as Claims Adjuster) A person employed by an insurance company that investigates and settles claims. An adjuster evaluates each claim brought by policyholders or claimants and then recommends payment based on the coverage available under the insurance policy.
Aftermarket Parts: (same as Imitation Parts) – New replacement parts that were not made by the original equipment manufacturer (OEM). Imitation parts offer a price-based alternative, but may not provide the same fit, finish, and structural strength. They may not perform to Honda’s exacting specifications so they may not return the car to its full pre-loss condition. Aftermarket parts are often referred to on your estimate with these names or abbreviations:
A/M    Aftermarket / Automotive replacement parts
QRP Quality Replacement Parts
CP     Competitive Parts
LKQ   Like Kind and Quality
For more information on aftermarket parts.
Agreed Value: A policy available for collectible, custom or antique vehicles that do not depreciate in value as the average car does. When your policy is written, you and your insurance company come to an "agreed value" of what will be paid out in the event of a total loss instead of actual cash value.
Airbag: Part of a vehicle safety system that consists of a bag that inflates during a crash. It’s purpose is to slow an occupant's motion as evenly as possible while preventing impact with the interior of the vehicle. Today’s advanced airbags are highly precise devises, capable of incremental inflation based on the severity of the crash as well as size and position of the vehicles occupant. They are supplemental restraints and work best in combination with seatbelts. For more information, visit AirbagAware.Honda.com.
Air Bag: Part of a vehicle safety system that consists of a bag that inflates during a crash. It’s purpose is to slow an occupant's motion as evenly as possible while preventing impact with the interior of the vehicle. Today’s advanced airbags are highly precise devises, capable of incremental inflation based on the severity of the crash as well as size and position of the vehicles occupant. They are supplemental restraints and work best in combination with seatbelts. For more information, visit AirbagAware.Honda.com.
Air-Drying: The process of drying paint by exposing it to air at normal temperatures. Water-borne paint, a new technology in the US, uses air-drying as opposed to standard solvent based paints which may use heat to facilitate drying.
Amendment: A change to the basic policy contract. 
Anti-Theft Device: Devices designed to either reduce the chance a vehicle will be stolen, or assist in its recovery. Examples include car alarms, keyless entry, starter disablers, motion detectors, the “Club”, and recovery systems.
Anti-Theft Recovery System: An electronic device which you activate in the event that your vehicle is stolen, which then emits a signal that can be used to locate your car.  Installation of such a device may make you eligible for an auto insurance discount.
Appraisal: A written estimation of the value of property or the extent of damage. Damage appraisals may be completed by an insurance adjuster, vehicle repair specialist, or body shop estimator.
Arbitration: A process of settling a dispute through an impartial party rather than in the courts. Both parties agree to be bound by the decision of the arbitrator.
Assigned Risk Plan: A state-managed auto insurance plan for individuals who cannot obtain conventional liability coverage because of poor driving records.  Such drivers may get coverage through a state assigned-risk plan, which requires that each insurance company must accept a proportionate share of these individuals.
Assured: Means the same as an insured, policyholder, or someone who has an insurance policy.
At-fault: The party that is legally liable for the damages in an accident.
For more information on at-fault.